Specifications

Shipping

Space Saving Bed's Shipping Policy

Thank you for choosing Space Saving Bed as your trusted provider of innovative bed solutions. We are committed to ensuring your satisfaction and providing a seamless shipping experience. Please review our policy below for important information regarding order confirmation, order shipment, shipping costs, delivery times, incorrect shipping addresses, returns and refunds, and our policy for the unlikely event of missing, stolen, or lost packages.

Order Confirmation:

Once you place an order with Space Saving Bed, we will promptly send you an order confirmation email. This email will include your unique order confirmation number, as well as important details regarding your purchase. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team.

Order Shipment:

At Space Saving Bed, we understand the excitement of receiving your new bed promptly. Our space saving beds typically ship within 3-5 business days after placing your order. However, please note that occasional delays may occur, and in such cases, we will proactively communicate with you to keep you informed about the status of your shipment. Within 24 hours of your order being shipped, we will send you tracking information so you may monitor the progress of your order.

NOTE: We only offer shipping in the United States, and we cannot accommodate international shipping requests.

Shipping Costs:

We believe in providing a hassle-free shipping experience for our valued customers. Therefore, we offer free shipping on all orders for your convenience. We want you to invest the money in saving space, not shipping.

Delivery Times:

We strive to deliver your Space Saving Bed products within 5-10 business days from the date of order placement. However, it's important to note that delivery times are not set in stone and can vary depending on factors beyond our control. Each product page on our website provides a shipping estimate, but please keep in mind that these estimates are subject to change and may not always be accurate. To track the progress of your delivery, you may use the tracking information we sent you when your order shipped out. If there are any issues, you may reach out to us via email at sales@spacesavingbed.com, or through phone at 469-949-2484 and our dedicated team will gladly assist you.

Upon Delivery

Once your product is delivered, carefully examine it BEFORE you sign the Bill of Lading (BOL). If you notice any issues, please take photos and contact us at sales@spacesavingbed.com within 48 hours. We will work tirelessly to solve any issues and ensure your satisfaction. 

Incorrect Shipping Addresses:

To ensure the timely and successful delivery of your order, we make every effort to validate the shipping address you provide during the checkout process. In the event that an incorrect shipping address is provided and we are unable to recover the package, Space Saving Bed cannot be held responsible. We kindly request that you double-check the accuracy of your shipping information before finalizing your purchase. If needed, we may cancel your order as long as it has not yet shipped and issue a full refund.

Missing, Stolen, or Lost Packages Policy:

In the unlikely event that you did not receive your order, despite it being noted as delivered, please contact us as soon as possible. We take such incidents seriously and will go out of our way to assist you. We will initiate a claim with the carrier on your behalf and conduct a thorough investigation to determine the whereabouts of your package. Kindly allow us up to 21 days to complete the investigation and reach a resolution. Rest assured, we are committed to ensuring your satisfaction and will work diligently to resolve any issues that arise.

Space Saving Bed's Return Policy

Cancellations:

At Space Saving Bed, we prioritize our guests and have designed our policies to be straightforward, keeping your needs in mind. You can cancel your order easily and, for most products, without any charges before it ships. Some brands, however, may charge an administration fee up to $25. To know whether you’d be charged a fee for cancellation, please contact us. In most cases, you will be able to cancel your order with no fees, as very few of our brands operate this way.

Cancellations before shipping:

If you wish to cancel your order and it has not yet been shipped, you can do so hassle-free and receive a full refund. Simply reach us via live chat (fastest option), phone call at (469) 949-2484, or via email at sales@spacesavingbed.com. We will promptly process your cancellation request.

Cancellations of custom orders:

Please note that once custom orders are in production, they cannot be canceled as they are tailored specifically to your unique specifications. If you have any doubts about whether your purchase falls under a custom order, please contact us through the aforementioned channels, and we will be glad to assist you.

Refunds and Returns:

At Space Saving Bed, we want our policies to work in favor of our guests. That's why we have a 30-day return policy, allowing you to return an item within 30 days of receiving it. Please continue reading to understand more about specific return cases.

Damage Policy

When you receive your product, carefully examine it. In the unlikely event that a product you ordered arrives damaged or defective, you have the right to refuse the delivery. Take photos of the item, and email sales@spacesavingbed.com within 48 hours. 

Return Policy

If you change your mind about a product and choose to return it, you may do so within 30 days of your purchase. Depending on the brand you purchased, however, the product may have to be unopened and unused. Contact us for specific brand information. This is not regarding damages; any damages would fall under our damage policy, which we take very seriously and will refund you for, or replace the product for you, with no charges. 

Once you initiate your return (you may do so by contacting us at sales@spacesavingbed.com, live chat, or phone at 469-949-2484) you will be emailed confirmation. Once approved, please note that a restocking fee up to 25% will apply and be deducted from the full refund. Restocking fee varies by brand, please check the "By Brand" section above for more information about the restocking fee.

Shipping charges:

Please note that you are responsible for any shipping charges incurred during the return process.

To initiate a return, please contact us at sales@spacesavingbed.com. If your return is accepted, we will provide you with a return shipping label and instructions on where and how to send your package. Please note that we cannot accept items sent back to us without prior authorization.

Refunds:

Once we receive the returned product in its original condition, we will process your refund, which will be credited to your account within 5-7 business days. If there are any delays, feel free to reach out to us via email at sales@spacesavingbed.com or contact us by phone.

Manufacturer warranties:

Each product comes with a warranty provided by the manufacturer, and the specific details of the warranty can be found here. If you cannot find the warranty of a specific brand in the link, please contact us, and we will promptly give you warranty information.

Exchanges:

At Space Saving Bed, we strive to ensure your utmost satisfaction. If you wish to exchange a product, simply contact us to start your refund. Once your refund has been issued, you may then place an order for another product.