Warranty

ABOUT OUR WARRANTY

All Jubilee Furniture is handcrafted using high-quality leather and materials, and each item is meticulously designed to meet every customer’s needs. Occasionally, factors beyond our control may affect an order’s condition prior to or upon its delivery. For items covered within the parameters of our Limited Warranty, we will strive to ensure an appropriate resolution is made.

WARRANTY COVERAGE

Jubilee Furniture’s Limited Warranty Policy (also known as “Warranty”) is limited to manufacturing and material defects that appear under normal, residential use (see Warranty Table below). The Coverage Period commences on the date an order is fully processed (i.e., an order has been delivered to its final destination and received by the end recipient), and any repairs, replacements, or compensation may only be offered if the damage falls directly within the parameters of this Warranty. Orders are only considered to be under Warranty if they are purchased directly from our online shop or our Las Vegas, Nevada showroom. This Warranty will cover any repairs, replacements, or other substitutions within the allotted Warranty time frame (see Warranty Table below). Warranty is voided under any and all reasons found within the Exclusions section below.

WARRANTY TABLE

LEATHER WARRANTY, REPAIRS & MAINTENANCE

It is the sole responsibility of the order recipient or owner to protect their furniture from anything that could cause potential damage, fading, or other issues to any bonded or top-grain Italian leather item(s). To increase the lifespan of a sectional or accessory, we strongly advise each customer to only use furniture cleaning products recommended by a professional leather company. Applying any products not recommended by a professional leather cleaning company may result in a voided Warranty. Due to the distinctly unique style of each leather piece, Jubilee Furniture does not guarantee that repairs made to any furniture item will result in a uniform blend of color, grain, or texture.

COVERAGE LIMITATIONS & EXCLUSIONS

This Warranty does not include coverage for ANY of the following:

• Brief or prolonged exposure to external elements, heat, sunlight, artificial lighting, or any weather conditions
• Improper indoor or outdoor storage/placement of items
• Incorrect assembly or disassembly of furniture pieces (including beds, sectionals, or other items)
• Burn marks or ash residue
• Standard wear and tear
• Wrinkling or peeling
• Natural stretching
• Seams
• Pilling
• Discoloration from general fading or as a result of improper leather care (e.g., dyeing, aggressive cleaning, or erroneous maintenance techniques)
• Mild or excessive soiling
• Structural damage
• Regular softening of cushions or general loss of resilience
• Abuse or negligence
• Acts of nature (i.e., any damage sustained from a natural disaster)
• Freight damage
• Pet damage
• Owner modifications or alterations
• Damage or abnormalities caused by misuse of items
• In-transit damage by any third-party carrier during delivery*
• Aesthetic preference including design, color scheme, or size
• Any factor that does not directly or adversely affect the usage of a sectional, bed, table, accent, or add-on feature

*Any damage to an item during transit or delivery will not be treated as a warranty issue. For more information on damages, please refer to our shipping policy. Please make sure to note any damages on the BOL in detail, then contact sales@spacesavingbed.com with images within 24 hours. If you do not contact us within 24 hours, the claim we file may consequently be invalid.

Orders with warranty issues will not be eligible for refunds or returns. To address a warranty concern, please contact us at sales@spacesavingbed.com with the furniture type and product name, a detailed description of your warranty request, and pictures of the products in question including close-ups. It will be our pleasure to help!

About Jubilee Furniture

Since its establishment in 1999, Jubilee Furniture has been a leader in custom-designed, futuristic furniture distribution worldwide. Combining craftsmanship with modern technological innovations, Jubilee Furniture creates premium quality products that cater to a diverse range of styles, from modern and contemporary to futuristic designs. Their commitment to excellence is reflected in their unique approach to furniture design, ensuring that each piece not only meets high standards of quality but also stands the test of time. 

Jubilee Furniture inspires clients to personalize their spaces with modular, functional, and minimalist styles. Committed to environmental responsibility and exemplary customer service, Jubilee Furniture continues to be a valued resource and trusted expert in the furniture industry.

OUR DESIGNER TEAM